Returns & refunds

30-day return window

Request a return within 30 calendar days after delivery. For a change-of-mind return, items should be unused, undamaged, and in their original packaging with all included parts. Proof of purchase is required.

This condition does not limit remedies for goods that arrive damaged, defective, incorrect, or otherwise fail to meet rights provided by applicable law.

How to request a return

• Email VelloraBrandsLLC@outlook.com with your order number, the item, and your reason for returning it. For a damaged or incorrect item, include photographs if available.
• Wait for return instructions and the correct return address. Please do not send a parcel to the business mailing address without authorization.
• Send an authorized return within 14 days of receiving the return instructions. Keep your tracking receipt.

Return shipping & fees

For a change-of-mind return, the customer pays return postage. Original shipping charges are not refunded unless required by law. There is no restocking fee.

For a confirmed damaged, defective, or incorrect item, Vellora Brands LLC covers reasonable return shipping or provides another appropriate remedy. Where a refund is due for our error, the original shipping charge and applicable tax are also refunded. We explain the resolution before asking you to send anything back.

How refunds are issued

We inspect a received return and notify you of the decision within 5 business days. Approved refunds are issued to the original payment method within 5 business days of approval. Your bank or card provider may take an additional 5–10 business days to post the credit.

Refunds cover the eligible item price actually paid and applicable refundable taxes, subject to the shipping terms above. If a return is declined, we will explain why. Contact us if an expected refund has not arrived.

Exchanges & exceptions

We do not offer direct exchanges. Request an eligible return and place a separate order for the item you want.

No final-sale exclusions currently apply. Any product-specific exclusions will be displayed before payment. Nothing in this policy removes statutory rights that cannot lawfully be excluded.