Privacy policy

Who we are

Vellora Brands LLC is an online retailer of home organization and storage products. Our business mailing address is 308 Vito Ct, Richlands, NC 28574, United States. Privacy questions and requests can be sent to VelloraBrandsLLC@outlook.com or raised by calling (270) 605-6575.

This storefront has no account registration or marketing signup. Your shopping bag and privacy notice preference are saved locally in your browser. Our hosting provider processes technical connection data, such as IP addresses and request logs, to deliver and secure the site.

Information you choose to share

If you email or call us, we receive the information you provide, such as your name, contact details, message, and any order or product information. We use it to respond and provide the support you request. Please do not send card numbers, security codes, passwords, or identity documents by email.

Order information

To fulfill an order we process your name, email, phone number, billing and shipping addresses, purchased items, quantities, transaction identifiers, and order history. We use this information to process orders, provide receipts, arrange shipping and returns, resolve issues, prevent fraud, and meet legal obligations.

Suppliers and carriers receive the contact and delivery information needed to fulfill an order. Hosting and other service providers process information needed to operate the storefront. We may disclose information when legally required, to protect rights and security, or as part of a lawful business transfer with appropriate safeguards.

Stripe & Square payment processing

Payments are processed on Stripe’s or Square’s secure hosted checkout pages. Full card numbers and security codes are entered only on those pages and never pass through or are stored by Vellora Brands LLC.

Stripe and Square process transaction information, which may include your name, contact and billing details, card or wallet information, order details, device information, and payment attempts, to deliver payment services and prevent fraud under their own privacy notices, linked below.

Cookies, tracking & marketing

This storefront uses essential local storage for your bag and the privacy notice choice. It does not load analytics or advertising scripts. See the Cookie policy for details.

Placing an order or contacting us does not subscribe you to marketing. We do not sell personal information or share it for targeted advertising.

Retention & security

Information is retained only as needed for the purposes described here, such as fulfilling orders, maintaining business and tax records, meeting legal obligations, resolving disputes, and preventing fraud. Transaction records may need to be retained even after a deletion request.

HTTPS protects information in transit. Access to business information is limited to authorized people and service providers. No method of transmission or storage can be guaranteed completely secure.

Your privacy rights

Depending on applicable law, you may request access to, correction of, deletion of, or a copy of your personal information, or object to or limit certain uses. You may also withdraw consent where processing relies on it.

Email VelloraBrandsLLC@outlook.com with the subject “Privacy request.” We may need proportionate information to verify your identity. We respond within the timeframe required by applicable law. You will not be discriminated against for exercising your privacy rights.

Children & international processing

Our services are not directed to individuals under 13, and we do not knowingly collect their personal information. Contact us if you believe a child has provided personal information so we can address it.

We sell to the contiguous United States and Washington, DC. Service providers may process information in the United States and other countries.

Updates

Material changes to this policy will be posted here with an updated date.

Payment provider privacy notices

Stripe privacy policy
Square customer privacy notice