Order cancellations

Before an order ships

Request cancellation by emailing VelloraBrandsLLC@outlook.com or calling (270) 605-6575. Include your order number. If the order has not been dispatched and we can stop fulfillment, we cancel it without a cancellation fee.

A request is not a confirmed cancellation until we respond. If an order is cancelled in full, the item price, applicable taxes, and shipping charge are refunded to the original payment method.

After dispatch

Once an order has shipped, we may not be able to stop delivery. You may request a return under the Returns & refunds policy after it arrives. Please do not refuse a parcel as a substitute for contacting us.

Orders we cannot fulfill

If an item is unavailable, a material listing error occurs, or an order cannot be fulfilled, we contact you with the available options. We will not substitute an item without your agreement. If the order is cancelled, any payment collected is refunded for the cancelled items and the relevant shipping and tax.

Refund timing & recurring payments

Cancellation refunds are issued within 5 business days after confirming cancellation; allow an additional 5–10 business days for your financial institution to post it.

All purchases are one-time physical-product purchases. There are no subscriptions, automatic renewals, trials, or recurring charges.